Our most frequently asked questions
What is your refund policy?
Our refund policy is centered our customer’s satisfaction, as our customer’s satisfaction is our utmost priority. Please send us an email to discuss your return, and or concerns, so that we may assist you in a timely manner.
How do I track my order?
Kratom Reserve solely ships all packages with USPS Priority Mail. Upon our shipping team handing your package over to USPS, you will receive a shipment confirmation email containing a “note” which would be your tracking number. Your tracking number may be used on the USPS tracking website.
What if my package is delayed in customs?
Customs delays are inevitable, and quite common! Usually packages won’t take more than 1-3 days to pass through customs, depending on the country. Not to worry though, a delay does not indicate a seizure, and we always submit all necessary paperwork relative with your order to ensure safe passage for delivery.
Do you ship internationally?
Unfortunately at the moment, due to not accepting Credit Card payments, we are not shipping internationally at the moment.
How long does it take to ship my order?
On weekdays, our shipping cut off is 11 AM PST. If your order is placed and verified after 11 AM PST, it will be shipped out the following business day. Please keep in mind federally observed holidays where USPS will be closed, all shipments will resume the following business day.
Do you lab test your products?
Yes, all of our products are lab tested via a third party. Each batch is tested for heavy metals, chemicals, bacteria, pesticides, and pathogens.
Is my banking information safe?
Absolutely! Whether you processed your payment via eCheck, ACH, or Credit Card, your information is safe, and never stored. The connection from you to our website as well as any private information is secured and encrypted with 128-bit encryption.
What if my package is seized at customs?
We must abide by all country laws and regulations when shipping internationally. We are well versed with customs paperwork, and will be filing all paperwork according to your purchase, therefore there shouldn’t be any worries with seizures.
How long does international shipping take?
International delivery could take up to 10 business days due to several factors. Customs is the utmost importance with international shipping, but shouldn’t be a problem as paperwork is always filed correctly relative to your order contents.
How long does shipping take within the USA?
Depending on the shipping method chosen at checkout, the delivery time frames could vary. If USPS Priority Mail is chosen, delivery should be within 2-3 business days. If USPS Priority Express Mail is chosen, delivery should be within 1-2 business days. Please don’t forget to factor in federally observed holidays, as USPS will be closed.
How do I store my kratom powder?
We recommend a dry, moisture free area without any sunlight exposure. Best solution to storage would be in air tight packages to prevent any exposure to the environment.
How are your products packaged?
All our products will arrive in a sealed, air tight package. Not to worry though, upon breaking the heat seal, all pouches are resealable.